Technical Sales & Support – POS systems

Location: Perth, Western Australia
Ref No.:
Job Type: Full Time
Salary: Attractive Remuneration
Industry Type : I.T/Communications

Job Brief

  • Our client provides point of sale (POS) solutions predominantly for the hospitality industry and require a technical sales support officer to join. Open to junior with technical background or senior candidate. 

The Client

Our client provides point of sale (POS) solutions predominantly for the hospitality industry and require a technical sales support officer to join the team.

The Role

Located 15 minutes north of Perth, you will be part of a proactive and skilled team that provide POS solutions to the hospitality industry.  This role would suit someone with an IT background with technical/hardware setup experience or a Technical software background.   Any POS technical experience would be highly regarded. Duties include: Technical Sales:

• Research new hardware and software products of Suppliers’ goods and services. • Respond to phone inquiries for POS Systems purchases. • Assess customers’ needs and recommend and explain goods and services to them, conduct product demonstrations. • Quote and negotiate prices, follow up on quotes, complete contracts and record orders. • Delivery and installation of POS systems, hardware and software, programming, training of customers in use of POS systems and software. • Follow up with clients to ensure satisfaction with goods and services purchased, and resolve any problems arising. • Re-engage with prior customers looking to upgrade, or adding additional terminals. • Monitor customers’ changing needs and competitor activity, and report these developments to the Business Manager.

ICT Technical Support: • Provide technical support via the support desk, on-site and at customers’ premises. • Book in repairs if needed • Programming of new cash registers through demonstration, or over the phone • Re-programming of return cash registers. • Basic repairs and testing of non-operational cash register. • Training on POS Systems on-site or at customers’ premises. Training will be provided as required and you will work under senior sales technicians with a wealth of product and market knowledge. An attractive remuneration package will be offered to the successful candidate.  Office hours 8:30am - 5pm weekdays. All applications in the strictest of confidence.
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